Going Beyond WIC

At CDP, we pride ourselves on being one of the nation’s top Supplemental Food Program for Women, Infants, and Children (WIC) Electronic Benefits Transfer (EBT) providers, which is impressive since we’ve only been in the WIC EBT business since 2009. We may have nestled into a comfortable position with WIC, but there’s a whole lot more to what we offer.

We want to provide a clear and complete picture for public health providers. That is why all our products can be integrated, which creates a single, holistic patient record. This single snapshot that can be utilized across public health services will help reduce the amount of data entry, possible mistakes, and most importantly, time. The time freed up allows public health providers to do what they do best—provide quality patient care.

In line with current trends and the overall public acceptance and growing expectation of doing business and receiving services electronically, we continue moving forward with initiatives that will enhance our solutions to meet the needs of our governmental client base all the while focused on three important pieces: security, portability and interoperability. Products and services available outside of WIC EBT include that can be integrated:

Environmental health services

Since 1983 we have provided environmental health solutions improving service delivery and workforce development for environmental health specialists, auditors, and consultants throughout the complete inspection and permitting management process.

Electronic Medical Records

In a partnership with ezEMRx since 2006, we provide project management, implementation, and operations services for the ezEMRx electronic health record (EHR) product.

ezEMRx is a Certified EHR, meeting the certification criteria as a complete EHR. The product was designed for public health, servicing households using sliding fee scales and coordinating services such as family health, immunizations, preventative screenings, and WIC. This Health IT Module is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services.

With the strategic partnership between CDP and ezEMRx, you gain our project management, implementation, and operations support in combination with an electronic health records solution that was built with public health departments in mind. For more information about ezEMRx’s features and certifications, see www.ezemrx.com.

About the Author

Mike Peth

Director of Sales and Marketing 

Enjoys problem solving with a wandering mind.

October 2018 Employee of the Month

 

Congratulations to Trysh Thompson for being named October 2018’s Employee of the Month. Her nomination was provided by Michelle Goins, Director of Customer Service and Support.

“Trysh works on every RFP we receive, she does an amazing job with documentation but she does so much more. She has taken on the responsibility of maintaining the Website, all of our social media, and even has assisted me with graphics for CDP signs and advertising. Anytime I go to her with a question she is there to answer it, if I need help with a document she drops everything to help. It’s not just me, she does it for everyone. I know there are a million more things she does but these are just a few.”

Quality Assurance Update: We Are So Much More Than Just Breaking Software

There’s a common misconception that the quality assurance (QA) team swoops in after software is developed, breaks it, and then poof, production software magically happens.

Software development is hardly magical. It takes a lot of man hours from a development team that includes so much more than just people who write code.

Equally as important as the people who create the code are the ones who ensure it works as it should—and that’s where quality assurance comes in. But if you’re picturing us going after a piece of software with a metaphorical hammer, that’s just not reality.

Just as every piece of software is different, every QA department is different. Here at CDP, we take a very team-oriented approach, and include QA at the beginning of the process, starting with requirements gathering. Believe it or not, we can often catch “bugs” before they have a chance to become bugs at this stage. If we catch them here, we can keep them from ever being injected into the code which saves time and money for all involved, including our customers.

Once the code exists, we’re back at it, this time with our hammer, known to us as test scripts. These are test cases that we strategically develop to adequately test a feature of the software from as many angles as possible. Is it functional? Could it be done in fewer clicks? Does it break something else? We look at everything from the customer experience (also known as usability) of the feature, testing to make sure nothing was broken by adding the feature (regression), and that the overall performance has not been impacted by recent changes or additions.

Once that’s completed, we’ve got bug free software! Ship it.

Wait, not so fast. Welcome to another QA misconception. We strive to find all the bugs, but any that make it into the final product will go through the proper protocol to determine severity and the most effective fix. That’s because we believe in continuous improvement, which is why one of our core values is: Always Get Better. People, products, methods—everything will evolve as we move forward.

Our department has 17 quality assurance engineers, several of which have been added in the past year. Many of our QA staff has cross-trained across all our products meaning we can switch QA engineers around the company quickly and without team upheaval or learning curves slowing us down. The software development life cycle (SDLC) thrives on swift actions executed in a proper sequence, as do our jobs. It should come as no surprise we are experts on our software, the SDLC, and testing procedures.

What does this mean to our customers? By having a quality assurance team comprised of knowledgeable and diversified staff who are involved in a project early, we work like a well-oiled machine.

The needs and goals of our customers are always at the forefront of our minds to ensure we are producing quality deliverables.

Of course, wielding a hammer helps too.​

About the Author

Karen Waluk, CTFL

Quality Assurance Manager/Director, Quality Assurance 

Enjoys growing a team who can ‘think outside the box’ as opposed to just ‘checking off the boxes.’ She still insists decaf coffee was born of a defect-turned-feature.

September 2018 Employee of the Month

 

Congratulations to Scott Pralle, EBT Account Manager, for being CDP’s September 2018 Employee of the Month. His nomination was sent in by Amy Duncan, Director of the Project Management Office.

“Scott Pralle has gone above and beyond his role as the EBT Account Manager to support more than just our clients, but also the retailer community by troubleshooting, researching, seeking resolutions, and engaging other CDP teams to ensure our clients can serve the vulnerable WIC population.

Additionally, he has taken the initiative to learn more and more about Data Direct  so that he can be the first responder to client questions about the product. He has been able to provide training, information, and responses to client questions so that the end users get the most out of this product.

I want to recognize Scott’s accomplishments as he is defining the EBT Account Manager role and continually demonstrating that CDP’s people are the best in the business.”

Customer Service Update: We put the Custom in Customer Support

What is your biggest pet peeve?

I’ll wait while you narrow down the list.

While you’re thinking, let me tell you mine. I cannot stand bad customer service. Waiting on hold forever, or even worse yet, running around in circles on an automated system. As someone who provides customer service for a living, that’s just unacceptable. Customer service is paramount. We’re proud of our products—and customer service is just one more product that we provide.

Being a family-owned business, we have a corporate culture of putting customers and employees first in all business decisions. This means that we care about you and our employees care about providing you services that go above and beyond expectations. It’s all about high-quality outcomes and fostering relationships over short-term profits. We are keenly aware of the fact we wouldn’t exist without our customers.

We offer phone-based customer service to every customer, including those who are 14 hours ahead of us! When you call customer support, the following things will be true of every call:

  1. You will always speak to a person. You may receive someone’s voicemail, but you will ultimately have a chance to be heard by a real person.
  2. Our customer support is 100 percent based in the United States. In fact, of our 18 full-time customer and network services employees, a large majority are housed in our Frankfort, Kentucky office.
  3. We are HIPAA-compliant. Dealing with public health departments, we are aware of the sensitive nature of the data we may encounter while troubleshooting for our clients. As such, we are compliant with every HIPAA rule and are audited regularly.
  4. We are efficient. CDP Customer support averages 1,500 calls or emails per month and of those 99 percent are closed within hours without any development changes necessary.

The Commonwealth of Kentucky is where our first WIC EBT solution started, and it still thrives there today. Our customer support personnel are on a first-name basis with many of the employees in local health departments across the state—and that could only be accomplished by developing a relationship fostered by mutual respect and a passion to provide the best service possible.

Although it all started in Kentucky, we’ve expanded into 41 states with our various public health offerings including WIC EBT, environmental health, home health, and electronic health records solutions. No other technology company comes close to matching our comprehensive public health capabilities. We are nationally known as the leader in WIC EBT, with our solution active in 28 different WIC state agencies across the country.

Despite all that growth, one fact still remains: We’ll be waiting for your call, and we’ll be happy to help.

About the Author

Michelle Robison

Director, Client Services

Lover of all the shiny things. Says tiaras are in and you may forget what someone says but you’ll never forget how they make you feel.

July 2018 Employee of the Month

July’s employee of the month, nominated by Vice President of Operations, Steve Marston and Virginia Maloney, is Mike Combs.

In addition to all he handles on a normal day, he has been taking it upon himself to help train users and correct files so that month-end remittance processing can take place on time. Additionally, he’s pulled some late nights, followed immediately by early mornings, and kept right on going.

He has embodied the notion of teamwork, helping out, and leadership, which is what makes him such a great addition to CDP.

Ask the CEO: Why is CDP’s focus on public health?

In the early 1980s, our founder, Jack Marston, recognized the lack of computing resources and systems in the public health agencies in Kentucky. He began building systems for these agencies to support their programs, including health inspections, clinic visits and services, and WIC. CDP established a presence in Frankfort, Kentucky by hiring key personnel, some of whom are still with the company. As these systems became recognized by other states for their valuable contribution to providing services, additional states contacted CDP.

As of 2018, CDP supports computer systems for more than 40 states and Indian Tribal Organizations. We are the leading provider of public health systems in the country. We are proud of our focus in this area; providing assistance to help the most vulnerable citizens in our communities.

About the Author

Stan Cochran

Stan Cochran

Chief Executive Officer

The guy who tells us what to do.

Pass the Veggies, it’s National Eat Your Vegetables Day

My mom invited me out to lunch a few weeks back, where I ordered a spinach and strawberry salad, which is my new summertime favorite. She didn’t know this, however, so she had to pick her jaw up off the table and put her eyes back in their sockets.

When my food was delivered, she made it a point to watch me shovel my salad into my mouth and chew. I half expected her to ask me to open up so she could make sure I swallowed.

Spinach, strawberry, and chicken salad
The salad that freaked my mom out.

It was hilarious, but I know why she reacted like that. I willingly ate a spinach salad for lunch, and that’s a huge deal for me.

I’m a picky eater, and I always have been. If it’s green, I wanted nothing to do with it. Until recently, that was especially true of spinach.

As I get older, my picky ways have fallen off a bit—not completely, I haven’t magically become perfect with age—but I’m so much better than I used to be. There’s a Mediterranean restaurant in town, and I have not had a bad thing on the menu yet, my favorite being the lentil soup. I think Mom may have given me a weird look the first time she saw me eat that too.

I think it all boils down to the fact that I didn’t like some veggies the way my mom made them. (Sorry, Mom.) But now that I’ve experienced some different preparations that are amazing and I’m sorry I’ve lost so many years of my life not eating them. Just because I don’t like a veggie one way, doesn’t mean I should write it off completely. I just need to try it a different way.

The better the quality food I put in my body, the better I feel. Days I eat fast food, I’m sluggish and in a fog. The days I eat high quality lean protein and vegetables, I’m ready to take on the world. Sure, doctors have been saying that for years, but I had to experience it for myself to believe it.

There’s a bit more to it than just not being sluggish. Choosemyplate.gov lists an array of health benefits to eating fruits and vegetables that span beyond daily energy levels:

  • It may reduce risk for heart disease, heart attack, and stroke.
  • It may protect against certain types of cancers.
  • High fiber intake may reduce the risk of heart disease, obesity, and type 2 diabetes.
  • An increase in potassium may lower blood pressure and help decrease bone loss.

These are all things I want to mitigate. If it takes eating a spinach salad and lentil soup to do it, let’s have at it.

Pass the veggies.

About the Author

Trysh Thompson, MA, CSMM

Communications Manager

Gets paid to correct people’s grammar.

Recruiting Update: We’re Going to Be Hiring All Year Long

Over the past ten years, CDP has grown by leaps and bounds. Not only have we added new clients to our Women, Infants, and Children (WIC), Electronic Medical Records (EMR), and Environmental Health product lines, we have moved into some new areas of public health. In addition, we introduced the world to Data Direct, our data warehouse solution built on industry-leading software platforms.

To support this product growth, we have relied on a long time employees, as well as new employees and contractors. As illustrated in the chart below, our staff has more than doubled in the past ten years, with 44 of those hires in the past five years.

Bubble chart of the length of employment for employees of CDP
Length of Employment at CDP

Almost a third of those new hires were made in the first half of 2018 alone. Current projections show that we will likely be adding an additional 25 to 30 employees or contractors by the end of the year. It will be a very busy, but exciting, second half to 2018.

Line graph depicting CDP's new hire trend
New Hire Trend

Most of the positions we will be filling this year are for contract .NET developers and quality assurance engineers. While we will be posting these positions as contract, some of the roles have the potential to be converted into full-time employment. Additional positions that will be available soon include account managers, project managers, trainers, business analysts, and technical writers.

Working at CDP

At CDP, we believe that technology makes a difference and that is why we have big plans for 2018. One of those plans includes  revamping several of our WIC offerings, upgrading them to more modern web technologies. By utilizing the most modern technology available, we will give our customers the best systems on the market, positioning them to spend less time on a computer and more time on the most important part of their job—caring for and educating their participants.

Now is a great time to be involved in the tech industry; the job market is hot and there are a lot of opportunities. Although we’ve seen growth in the past three to five years, we are still a small, family-owned corporation.

If you’d like to keep up with our latest news and job openings, you can follow this blog or CDP on social media.

Twitter  |  Facebook  |  Linked In  |  Google+

About the Author

Wayne Smith

Director, Recruiting and Resource Management

Likes good music, cold beer, hot pizza, and finding people jobs at CDP.

June 2018 Employee of the Month

certificate for employee of the month

The June 2018 Employee of the Month was nominated by Marvin Barlow, and he had this to say:

“Jenine has worked many years, too many to name,  for CDP in home health and is one of those employees who does her job day in and day out but gets very little recognition. To ensure that she is knowledgeable on all aspects of home health, she is constantly researching policies, procedures, and billing requirements from Centers for Medicare and Medicaid Services (CMS), Medicaid, and commercial payers. She is respected by our clients because of her work ethic, professionalism, and personal relationship that she develops with each one, which is one reason that we have been able to retain many of our home health clients for more than 35 years.

“She is very passionate about the benefits of what home health care provides for the patient and family.”

Congratulations Jenine.